Cancellation policy

PURCHASE OPTIONS CANCELLATION POLICY

Last updated: August 15, 2026

This policy applies to purchases made with a recurring purchase option ("Subscribe & Save" subscriptions) on kibipethealth.co.

1. What you are agreeing to

When you choose a subscription at checkout, you authorize KIBI to automatically charge your payment method at the recurring interval shown at checkout (for example, every month), at the subscription price displayed, until you cancel. Each billing cycle triggers a new order shipped to the address on file.

2. How to cancel

You can cancel your subscription at any time, free of charge:

• From your account: log in at kibipethealth.co/account, open your subscription, and select "Cancel subscription"; or
• By contacting us: through our contact page (kibipethealth.co/pages/contact). Include the email address used at checkout and, if possible, your order number.

No cancellation fees. No minimum commitment. No questions asked.

3. When cancellation takes effect

Cancellation takes effect immediately for all future billing cycles. To avoid being charged for an upcoming renewal, cancel before your next billing date, which is shown in your account and in your subscription confirmation emails. Orders that have already been billed or shipped at the time of cancellation cannot be stopped, but they remain fully covered by our 90-Day Happiness Guarantee (see our Refund Policy).

4. Pausing or skipping instead

If you have product left over, you don't have to cancel: from your account you can skip your next delivery or pause the subscription, and resume whenever you like. Your subscription discount is preserved.

5. Refunds on subscription orders

Every subscription order is covered by the same 90-Day Happiness Guarantee as one-time purchases: if you and your dog aren't satisfied, contact us within 90 days of delivery for a refund. Cancelling a subscription stops future charges but does not affect your refund rights on orders already delivered.

6. Price changes and failed payments

If the price of your subscription changes, we will notify you by email before your next billing date; you may cancel before the change applies. If a recurring payment fails, we may retry it or suspend the subscription until payment is resolved — we never re-attempt indefinitely without notice.

7. Our right to cancel

We may cancel a subscription at our discretion (for example, if a product is discontinued or in cases of suspected fraud or abuse). If we cancel, you will not be charged further, and any prepaid amounts for undelivered orders will be refunded.

Questions? Contact us: kibipethealth.co/pages/contact